Merchant Policy

MERCHANT POLICY

Shipping limits and Information:

Walking Belts LLC ships orders anywhere in the United States.

As soon as your order is placed your credit card is automatically charged.  Your order will begin to be processed the same day that it is placed or the next business day.  If not all parts are in stock you will receive your order as soon as all parts become available.  Or we might decide to ship your order in different packages, we leave this up to our shipping staff’s discretion.  If a replacement belt is unavailable we might choose to ship you a replacement belt of the same or better quality than the one purchased.  Please note the replacement belts we use can be OEM belts, OEM belts are purchased directly from treadmill manufacturers which we have no control or knowledge of  belt origin.  As soon as your order ships from our warehouse you will receive an e-mail with tracking information for your order.

Warranty and Return Policy:

All walking belts have a 1 (one) year warranty. We freely provide refunds for products that are returned to us in their original, new condition and in original packaging less any shipping charges within 30 days of purchase. All returns are subject to a 15% restocking fee. Once parts have been installed, they are non-refundable. E-mail us with requests for refunds to( info @ walkingbelts . com). Any returns must be shipped freight prepaid unless there has been an error in shipment. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges you will be responsible for your shipping charges.

EXTENDED WARRANTY
In order to comply with this warranty, Walking Belts LLC must receive the original order or invoice along with the product under dispute. Any warranty that we administer is non-transferable. Warranty does not include shipping charges you will be responsible for your shipping charges. Product is warranted by Walking Belts LLC to be free of defects in material and workmanship. Claims of such defects will only be allowed on the condition that notice thereof is received in writing by Walking Belts LLC.
This warranty does not cover breakage caused by acts of God, abrasion, abuse, alteration, accident, corrosion, misuse, neglect, wear and tear, or belts not welded or sold by Walking Belts LLC.
Walking Belts LLC assumes no liability for direct or indirect damages, lost profits, or any resulting damages.

Return policy:

Products may be returned in NEW CONDITION within 30 days of invoice date for a refund. A RMA- Return Merchandise Authorization must be obtained before returning any order. Returns that do not have a RMA and the RMA number clearly written on the outside of the shipping container will be refused and returned to the shipper. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 15% RESTOCKING FEE. The refund does NOT include shipping charges, which are non-refundable. RMA’s will not be issued for returns that are past 30 days!! An RMA is valid for 15 days from the date of issuance so be sure to return your package in a timely manner once the RMA has been issued. We will not accept returns with an expired RMA.

It is the customer’s responsibility to contact our customer service department no later than 5 days after the defective or incompatible product is sent in order to get a replacement. Otherwise you will still be subject to the Restocking Fee!

When returning an item make sure to include a copy of the original invoice sent to you inside the package and a note explaining the issue. If you send the part to anyone except us we will be unable to credit anything to your account, because we obviously do not have your part so there is nothing that we can credit. Please insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take up to 30 business days to post to your statement; this depends on your bank or Credit Card Company. Check and money order payments will be mailed a check within 10-15 business days upon a successful return. If you have any questions regarding your order, feel free to email us at (info @ walkingbelts . com).

Please call us at 1-800-334-5944 or e-mail  us at info@walkingbelts.com to receive a RMA# and address where to ship your returned part.  We will not received any returns that do not have a valid RMA#.

Cancellation policy:

It is the customer’s responsibility to contact our customer service department to cancel order prior to shipping. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 15% RESTOCKING FEE.

Payment options:

We accept Visa, Master Card, American Express, Discover as credit card options. We also accept cash, checks, and money orders made out to Walking Belts LLC via US Mail for any prepayment of an order. To order please fill out our order form and mail your order to Walking Belts LLC;

Purchase orders are not accepted from any type of organization.

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